Making the case
The value of AI Network Operations lies in its ability to optimize network performance, enhance reliability, and reduce operational costs through the application of artificial intelligence (AI) and machine learning (ML) techniques.
By combining data, insights, and actions, IT is enabled to move from beyond simply monitoring the network and can provide real value to the organization. Here are some of those benefits:
- Reduce MTTR with actionable insights and intelligent automation that improve digital service quality and enable happier and more productive customers and employees.
- Improve first-level resolution rates by enabling L1-L2 teams to troubleshoot more incidents without needing to escalate.
- Reduce alert fatigue so operators can focus on fewer, more critical events.
- Enhance IT productivity and collaboration by bridging data silos among specialized IT teams, reducing blame games and the need for time-consuming crisis management.
- Accelerate digital innovation by reducing time spent on troubleshooting, leaving more time for revenue-generating projects.