Service value
Since implementing its improved strategy, the company has seen happier users, quicker deployments, and realized significant license cost savings.
Having always been early adopters and forward thinkers, their entrepreneurial approach is improving shareholder value in an employee-owned company. For example, in their early adoption of Microsoft O365, the IT team was in the first round of users, so they could see the problems their users were going to have before they rolled the application out to the wider business.
Having had the mindset early on to move to the cloud and enable remote access, their approach enabled all 16,000 employees to work from home overnight when the Covid-19 pandemic hit. Realizing at this point just how mobile they were, they took a further week to resolve any minor issues, where many other companies had taken months. This allowed them to then focus on refining users’ experience as they worked from home.
With their focus as a leadership team on improving the home user’s experience, they’ve created cloud- based virtual desktops, for example. This enabled them to deliver improved performance of CAD applications when working from home.
In such testing times, the company has won significant projects, and when hiring new employees, they’re now able to deliver machines directly to the user with role-based images, so users no longer need to attend an office to collect their equipment. Instead, they can be enabled with the right applications from employment day one.
Their strategy to scale their IT service up so they don’t need to worry about it, and then focus on adding value to what people are doing and how people are working is certainly paying off.
The desktop is the cause of a lot of problems, but most people are too busy looking somewhere else. We’ve found that if you simplify the network and remove capacity bottlenecks, it’s then easier to focus and improve the experience at the desktop, which in turn improves performance. 
