To create competitive advantage, most IT teams acknowledge they need to provide a better and more measurable end user experience.
Yet when it comes to monitoring user adoption, and how applications and endpoint devices perform for employees, many find that their end user experience monitoring tools are only providing an approximate version of the truth – or none at all.
Most teams are suffering from visibility blind spots, which are slowing the diagnosis and resolution of user-impacting issues, elevating costs, degrading user satisfaction, and lowering workforce productivity.
Without the ability to see exactly what end users see, regardless of the application, device or their location, or view trend reports, service desk teams are unable to take proactive action to fix problems and there’s no benchmark for improvement.
But with such limited time to research an alternative approach, and limited resources available to get the best from an in-house managed End User Experience Monitoring solution, how can IT teams address this issue?
How can teams avoid software becoming shelfware, spending unnecessary hours combining reports, and providing a reactive IT service by default?
Proactive Network and Security leaders are approaching End User Experience differently. They’re able to work alongside experts to gain the precise insights they need to monitor and manage End User Experience, without the overhead of managing additional tools, or manipulating reports.
They’re also able to understand overall application and device usage so proactive steps can be taken to improve efficiencies, such as device or license re-allocations.
Managed DEX, Teneo’s End User Experience Monitoring service, delivers exactly this.
We’ll work alongside you to ensure you have the data you need so you can make fast improvements where it matters most: for your hybrid workers and their endpoint devices.
We’ll deliver visibility into performance for key applications such as O365, and you’ll be able to quickly and proactively troubleshoot remote user issues, from a lack of memory to laptop crashes.
This service forms part of StreamlineX, Teneo’s innovative framework which enables IT teams to provide secure, optimized and observable connections between users and applications.
Managed DEX pricing is available for 1000+ users (Enterprise), 250-999 users (Corporate), and 100-249 users (Team).
Discover the top use cases that make Teneo’s Managed DEX a game-changer in optimizing your digital environment.
Watch our demo videos now to see the impact firsthand!
Managed DEX is part of StreamlineX, Teneo’s innovative framework combining market-leading technologies that empowers Network and Security teams to embrace digital innovation and navigate the challenges of modern connectivity.
Managed DEX, End User Experience Monitoring, is the start of the journey towards complete observability and underpins the StreamlineX framework.
Find out how this global engineering, management & development consultancy has leveraged End User Experience Monitoring to shift the battleground from the network to the endpoint for increased customer value.
This leading U.S. law firm adopted Teneo’s End User Experience Monitoring service to improve visibility, security & performance.
Many organizations today have lost sight of what their workforce is experiencing, and of what ‘normal’ looks like from an IT performance perspective. Since the pandemic changed the way we all work, visibility of end user experience is more important than ever to help businesses maintain competitiveness and productivity. We outline four trends that are impacting your end user experience visibility and a new approach to allow your organization to achieve its goals.
We have noticed a growing spike in Google searches for high CPU (central processing unit) temperatures. We outline the five most common reasons why laptops overheat and what you can do about it.
The highly anticipated general release date of Windows 11 on 5th October 2021, promises key features that will vastly improve security and collaboration, both essential in today’s Work From Anywhere environment. Find out what Windows 11 migration planning must take into account, and what 5 steps should be followed for successful transformation.
In this short video, we look at the value of troubleshooting end user hardware and application issues for I&O teams. Exploring the granular detail that Teneo’s Managed DEX provides, we look at how understanding information around end users’ hardware can help reduce MTTR and increase productivity of Service & Support Desk teams.
Book a meeting to speak to one of Teneo’s seasoned End User Experience Monitoring experts. We’re here to give you a sounding board for your future plans and can talk you through some options you might want to consider.
