Managed SD-WAN

Get the most value from SD-WAN, faster and with minimum risk by choosing how much management control you want and selecting the service level that suits your needs.
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Lack of human resource and skills

Designed correctly, an SD-WAN architecture will deliver unique advantages, such as reduced costs, and increased application performance and availability, leading to enhanced user experience.

Yet, as they prepare to benefit from the business-driven, front-end features of SD-WAN, many network, infrastructure and security teams lack the sufficient human resources, skills, and knowledge of SD-WAN technology needed to be able to design, deploy and operate a successful SD-WAN environment.

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Delayed time to value

Unsurprisingly, more than 50% of SD-WAN projects go over timeline or budget, seriously delaying SD-WAN time to value.

One organization had only deployed 10% of their solution over a 12 month period so barely saw the benefit. This ends up costing businesses more than they ever anticipated.

Another organization was unable to deploy their SD-WAN solution for 9 months due to other internal project priorities, which cost them $4.3m in lost connectivity cost savings.

Read more: What a delayed SD-WAN or SASE decision could cost you

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Increased risk

And once the solution is operational, retaining and training internal staff, and maintaining a team dedicated to the continual management and ongoing optimization of SD-WAN poses the next challenge.

Read more: 3 steps to align your team at the start of your SD-WAN project

Without a safety net in the event of issues or staff departures, the risks of solution inefficiencies and poor ROI further increase.

Take a different approach with Teneo’s SD-WAN Managed Services

A shared-risk approach to SD-WAN helps to fill people, skill and knowledge gaps so you can experience SD-WAN benefits without delay.

SD-WAN Co-Managed and Managed Services from Teneo

Our Co-Managed and Managed SD-WAN Services provide continual monitoring and management of your SD-WAN deployment, along with best practice advice and recommendations. You simply choose how much management control you want by selecting the service levels that suit your needs.

Our shared-risk approach to SD-WAN has been leveraged by the largest multinationals to the leanest, high-growth organizations and delivers SD-WAN projects efficiently and on time.

Teneo’s Managed SD-WAN services form part of StreamlineX, our innovative framework which enables IT teams to provide secure, optimized and observable connections between users and applications.

Our Approach

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Strategy

  • Help you decide the right service level for your needs
  • Expert guidance to maximize the value of your investment.

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Scope

  • Full SOW detailing all aspects of your managed service including our full service management process, KPIs and SLAs.

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Transition

  • Full design Audit
  • Pre-Service Workshop
  • Set up our 24×7 proactive monitoring platform.

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Operation

  • 24x7x365 monitoring & alerting
  • Proactive management
  • Reporting & service improvement.

SD-WAN Managed Services Levels

The following outlines what’s included in our Co-Managed and Managed SD-WAN Services.

Optional items carry an additional cost.

SD-WAN Co-Managed Service

24x7x365 Monitoring & Alerting (Using Follow The Sun Global NOCS)

  • Site down
  • Link down
  • Hub down
  • Data center down
  • Edge device not responding
  • Orchestration device not responding
  • Congested link (Optional)
  • Congested overlay (Optional)
  • SMTP appliance alarms

24x7x365 Monitoring & Alerting – End User Quality Of Experience

  • User-specific quality of experience (Optional)
  • User quality of experience – average by site, region, country or custom (Optional)
  • Application-specific quality of experience (Optional)
  • Application quality of experience – average by site, region, country or custom (Optional)
  • Quality of experience pre- and post-SD-WAN change (Optional)

Day To Day Management – Installs, Moves, Adds & Changes

  • SD-WAN overlay maintained as per low level design and subsequent agreed changes
  • 24x7x365 access to SD-WAN Service Engineer for support and questions
  • SD-WAN hardware (RMA) support changes applied and tested
  • SD-WAN config support changes applied and tested in response to incidents/problems – via emergency change management process
  • Network-wide SD-WAN related troubleshooting
  • Software updates and patches
  • Managed RMA with remote support for swap out
  • Managed RMA with onsite support for swap out (Optional)
  • Incident management & resolution on SD-WAN overlay

Reporting & Service Improvement

  • Supporting commentary and advice on high level report
  • Operational reporting (people management) (Quarterly)
  • Recommendations for service enhancements – technical & operational
  • Standard reports on – appliance utilization, trends, packet counts and estimated cost savings
  • Standard reports on – application top talkers and trends
  • Standard reports on – tunnel trends, packet counts, available bandwidth and DRC
  • Standard reports on – flow trends, counts and tunnel counts
  • Standard reports on – DSCP trends
  • Standard reports on p-QoS trends
  • Standard reports on tunnel health – loss, latency and jitter
  • WAN Optimization reports (If part of Solution)
  • Appliance audit log summary (Optional)
  • Forward error correction utilization (Optional)
  • Incident management report
  • Service & solution roadmap (Yearly)

Quality Assurance Plan (SLAs)

  • Standard Service Level Agreement with quality assurance
SD-WAN Managed Service

Asset Management

  • Global Asset Register created and maintained

24x7x365 Monitoring & Alerting (Using Follow The Sun Global NOCS)

  • Site down
  • Link down
  • Hub down
  • Data center down
  • Edge device not responding
  • Orchestration device not responding
  • Congested link (Optional)
  • Congested overlay (Optional)
  • SMTP appliance alarms

24x7x365 Monitoring & Alerting – End User Quality Of Experience

  • User-specific quality of experience (Optional)
  • User quality of experience – average by site, region, country or custom (Optional)
  • Application-specific quality of experience (Optional)
  • Application quality of experience – average by site, region, country or custom (Optional)
  • Quality of experience pre- and post-SD-WAN change (Optional)

Day To Day Management – Installs, Moves, Adds & Changes

  • SD-WAN overlay maintained as per low level design and subsequent agreed changes
  • 24x7x365 access to SD-WAN Service Engineer for support and questions
  • SD-WAN consultancy (Optional)
  • SD-WAN hardware (RMA) support changes applied and tested
  • SD-WAN config support changes applied and tested in response to incidents/problems – via emergency change management process
  • Network-wide SD-WAN related troubleshooting
  • Adding additional sites, hub, cloud locations, etc within Orchestration device (Optional, subject to limitations)
  • Installing new SD-WAN features (Optional)
  • Adding or changing users and user groups
  • Adding or changing Overlay Policies (SLA, Topology, WAN Links, Bonding, Internet Traffic and Traffic Management)
  • Adding or changing API integrations
  • Adding or changing QoS policy
  • Adding or changing system admin permissions
  • Adding or changing dashboards (Subject to limitations)
  • Adding or changing custom reports (Subject to limitations)
  • Adding or changing custom alerting (type of alerts and thresholds) (Subject to limitations)
  • Adding or changing SD-WAN security policy (stateful firewall) (Optional)
  • Software updates and patches
  • Managed RMA with remote support for swap out
  • Managed RMA with onsite support for swap out (Optional)
  • Incident management & resolution on SD-WAN overlay
  • Problem management & resolution on SD-WAN overlay
  • Root cause analysis on SD-WAN overlay
  • Act as an advisor on SD-WAN underlay and supporting infrastructure incidents
  • Work with 3rd parties providing advice, guidance and oversight on SD-WAN underlay and supporting infrastructure incidents

Reporting & Service Improvement

  • Supporting commentary and advice on high level report
  • Operational reporting (people management) (Quarterly)
  • Recommendations for service enhancements – technical & operational
  • Reports delivered onsite or remote
  • Standard reports on – appliance utilization, trends, packet counts and estimated cost savings
  • Standard reports on – application top talkers and trends
  • Standard reports on – tunnel trends, packet counts, available bandwidth and DRC
  • Standard reports on – flow trends, counts and tunnel counts
  • Standard reports on – DSCP trends
  • Standard reports on p-QoS trends
  • Standard reports on tunnel health – loss, latency and jitter
  • WAN Optimization reports (If part of solution)
  • Appliance audit log summary (Optional)
  • Forward error correction utilization (Optional)
  • Custom SD-WAN reporting (Optional)
  • Inventory management report
  • Incident management report
  • Problem management report
  • Root cause analysis report
  • Change management report
  • Capacity planning report
  • Service & solution roadmap

Quality Assurance Plan (SLAs)

  • Standard Service Level Agreement with quality assurance
  • Custom Service Level Agreement with quality assurance (Optional)

Service Value

  • Deployment review

    Ensure your deployment is performing to its full potential with a review from our trained engineers during the enablement process.
  • Proactive monitoring

    Proactively identify errors in near real-time and allow Teneo to take corrective action before users notice or complain.
  • Expert advice

    Maximize the value of SD-WAN by receiving our best practice recommendations.
  • Cost control

    Cover routine SD-WAN management work at a predictable monthly cost, saving you money in the long term.

Service Outcomes

  • Fast deployment using tried and tested processes accelerates SD-WAN time to value.
  • Deliver network and application reliability to your users.
  • Ensure your network fully supports business outcomes.
  • Consolidate costs across your WAN Edge assets.
  • Connect users to applications using any combination of transport.
  • Achieve quicker and longer-term ROI from your SD-WAN deployment.
  • Maximize the value of your investment in the long term through constant tuning under our managed service.
  • Pro-actively identify issues in near real-time and take corrective action before users even notice or complain.
  • Predict the monthly cost of SD-WAN management work and save money.
  • Free up network management resource and time.

StreamlineX

Teneo’s Managed SD-WAN is part of StreamlineX, our innovative framework combining market-leading technologies that  empowers network and security teams to embrace digital innovation and navigate the challenges of modern connectivity.

To ensure continued optimal performance between users and applications, our SD-WAN Managed Services ensure you get the best network experience that StreamlineX delivers.

SD-WAN Managed Services Case Studies

Research & Manufacturing

Argenta

Find out how global animal health contract research and manufacturing company, Argenta, adopted a shared-risk approach to SD-WAN for improved performance.

Charity

Plan International

Find out how Plan International, the global children’s charity, adopted Teneo’s SD-WAN Managed Service to reduce costs and improve connectivity across its remote locations.

SD-WAN Ebooks

Ebook

The Realities of SD-WAN – 4 Things You Should Know Before Getting Started

Ebook

Five Things A Secure Access Service Edge Should Include

SD-WAN Blog Posts

Overcoming Connectivity, Performance & Security Issues In Regions Like China

For enterprises with branches in challenging regions like China, we examine the limitations of various connectivity and security solutions and explore Teneo’s alternative approach, incorporating regional SD-WAN design with a SASE architecture.

Did SD-WAN Kill WAN Optimization?

Is WAN Optimization really dead, or can it be a complementary technology that can be leveraged with SD-WAN for greater performance benefits?

How To Achieve End-to-End Multi-cloud Integration with SD-WAN

Roumen Doukov, Teneo’s Lead Global Solutions Architect, reveals how to achieve complete end-to-end multi-cloud integration with SD-WAN technology.

SD-WAN is not about Saving Money

SD-WAN is not about saving money so open your mind to the benefits to your business and how technology can help you achieve your goals.

MPLS Contract Renewals – When Should I Start Looking Into SD-WAN?

Forget about your MPLS contract renewal schedule.  We explain why you should be looking into SD-WAN now!

Six Considerations When Planning an SD-WAN or SASE Project

Discover 6 key design considerations to ensure minimal risk and a smooth transition when embarking on an SD-WAN or SASE transformation project.

SD-WAN Videos

Achieving Multi Cloud Integration With SD WAN

Many businesses struggle with the transition to multi-cloud due to legacy MPLS VPN networks, which weren’t designed for the Cloud. In this video, discover how to solve this problem utilizing SD-WAN to eliminate complexity and deliver a cloud-first architecture.

 

 

Six Design Considerations for SD-WAN Success

Considering SD-WAN for your organization? Teneo has six SD-WAN design guide considerations to make this a success. Hear from Teneo’s Services Director, Brett Ayres, as he shares insights he’s gained through experience with our customers’ SD-WAN journey.

 

 

6 Most Important SD-WAN Terms You Should Know

When investigating SD-WAN, many IT leaders discover it’s like learning a new language. Teneo helps to explain the most important SD-WAN terms you should know, to prepare for your first steps in investigating the solution and how it can help your organization.

 

 

Building a SD-WAN Requirements Document

This video discusses defining key requirements (business, technical, operational, and security) in order to decide whether SD-WAN can deliver benefits to your organization. SD-WAN vendor consolidation and classification are also discussed. The requirements document should be fundamental to your SD-WAN vendor selection process.

 

 

Silver Peak Zero Touch Configuration

This video demonstrates the ability to deploy sites with zero touch configuration using Silver Peak Orchestrator. ZTC enables the bulk staging of configuration for larger scale deployments. It allows for configuration cloning to reduce the risk of human error and also allows for ongoing configuration changes through a centralized, standard format.

 

 

Book a Free SD-WAN Consultation

Book a meeting to speak to one of Teneo’s SD-WAN experts. We’re here to give you a sounding board for your future SD-WAN plans and can talk you through some options you might want to consider.

Absolutely no obligation required!