Service Desk Support

If you have a P1 priority ticket, please also make sure you log this with us by telephone via our Service Desk so we can ensure we have all the information we’ll need.

Before you call, please make sure you’ve prepared the following details:

• The service or the vendor you need support for
• The specific model number and/or version your issue relates to
• The hardware or software serial number (where applicable)
• Your location
• Your device location
• A detailed overview of the issue itself

Once your incident has been logged, we’ll provide you with a unique support ticket number. That ticket number is important as we ask you to quote it in all communication relating to this incident.