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WAN Optimization

Prove the value of your investment by delivering a successful WAN Optimization strategy with optimum results and business impact.
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Proof of value

Most I&O teams have been utilizing WAN Optimization techniques to accelerate application delivery across the hybrid WAN for years.

Yet, more recently, they’ve begun to question its value and need a way to prove their investment is worthwhile.

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Changing priorities

Many teams assume that WAN Optimization management is a case of ‘set and forget’. So long as the management console reports optimization levels that appear positive, they believe their solution must be performing well enough to negate the need for daily tuning.

However, in any complex, global network environment, user, data, and application priorities are changing every day. And so are new WAN Optimization features.

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Outdated strategies

The optimization levels companies actually achieve often therefore relate to outdated strategies. But the issue of latency hasn’t gone away.

A global WAN Optimization strategy will fail unless the solution has constant attention from those qualified to know how to get the best out of it.

Take a different approach to WAN Optimization

A managed service is the only sure way to deliver a successful, global WAN Optimization strategy.

One that provides the people, certified skills, and time to manage, tune and update the solution daily for optimum results and business impact.

Let's talk!

WAN Optimization Support and Managed Services from Teneo

Teneo’s WAN Optimization Support and Managed Services do exactly that. In working with us, we’ll help you to prove the value of your WAN Optimization investment.

With over 15 years of deep WAN Optimization expertise and experience, our services have been tried, tested and proven by many of the world’s leading organizations, including the Forbes Global 2000.

Get the service overview

Our Approach

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Strategy

  • Assess your current WAN Optimization environment.
  • Understand the business outcomes you need to achieve.

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Design

  • Define the right WAN Optimization specifications for your needs.
  • Plan your deployment.

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Transition

  • Project manage your deployment, handle all shipping and installation.
  • Set up our 24×7 proactive monitoring platform.

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Operation

  • Manage your WAN Optimization solution through our team of experts.
  • Handle issues and RMAs, manage and implement upgrades and changes.
  • Provide reporting and recommendations.

Service Levels

Our WAN Optimization Support and Managed Services are designed to help you to get the most value from your WAN Optimization environment.

In addition to Strategy & Design and an Implementation package, which we provide at a fixed cost to all new customers, we offer the following support and service levels.

Essential Support provides access to the Teneo Service Desk for Level 1 and Level 2 support.

Because vendor support is not included, customers typically see up to a 30% cost reduction, sometimes more, as well as reduced management overheads.

Service elements included are below.

Support Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Annual 2-hour tune up
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Step by step verbal or written instructions that you can implement to resolve your issue

System Monitoring

  • Monitoring with monthly automated status checks
  • Critical alerts sent direct to customer
  • Health and uptime metrics review sent direct to customer

Reporting

  • Regular service review calls with your Strategic Account Manager
Enhanced Support

Our Enhanced Support service provides additional benefits to those offered by a WAN Optimization vendor, including system updates, health checks, our Proactive and Predictive Monitoring (PPM) service, solution advice and monthly reviews.

Service elements included are below.

Support Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Annual 2-hour tune up
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Step by step verbal or written instructions that you can implement to resolve your issue
  • Access to documentation and FAQs on both vendors support site and the Teneo portal
  • Hardware support (Disk, Memory, Chassis, Network Interfaces)
  • Software support (Bios, OS software, Processes, Linux services)
  • Hardware replacement via RMA (based on maintenance level)

Reporting

  • Regular service review calls with your Strategic Account Manager
Premier Support

Premier Support provides either our Essential Support or Enhanced Support package with additional monthly Professional Services hours.

Service elements included are below.

Support Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Annual 2-hour tune up
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Step by step verbal or written instructions that you can implement to resolve your issue
  • Access to documentation and FAQs on both vendors support site and the Teneo portal
  • Hardware support (Disk, Memory, Chassis, Network Interfaces)
  • Software support (Bios, OS software, Processes, Linux services)
  • Hardware replacement via RMA (based on maintenance level)

Hardware & Software Evaluation

  • Identify global hardware issues & recommend changes. Assist in remote remediation
  • Identify software issues, bugs or vulnerabilities and assist in remote remediation
  • Interpretation and identification of trends

Performance Evaluation

  • Identify top 5 optimized applications & provide recommendations to implement change
  • Identify top 5 pass through applications & provide recommendation to implement change

Reporting

  • Regular service review calls with your Strategic Account Manager
  • Project Management review calls to access Professional Services time and materials

Managed Service Essentials provides basic management of the WAN Optimization solution along with knowledge transfer.

The service includes license management, system health and alerts, and limited configuration management and changes, to ensure it runs as designed.

Service elements included are below.

Managed Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Step by step verbal or written instructions that you can implement to resolve your issue
  • Access to documentation and FAQs on both vendors support site and the Teneo portal
  • Hardware support (Disk, Memory, Chassis, Network Interfaces)
  • Software support (Bios, OS software, Processes, Linux services)
  • Hardware replacement via RMA (based on maintenance level)

System Monitoring

  • Monitoring of all WAN Optimization appliances, load balancers and management controller
  • Proactive critical alert monitoring
  • Health and uptime metrics review sent direct to customer
  • Global optimization performance metrics review
  • Global sizing metrics review – Data Store Limit Reached %
  • Global sizing metrics review – Bandwidth Limit Reached %
  • Global sizing metrics review – Connection Limit Reached %

Reporting

  • Regular service review calls with your Strategic Account Manager
Managed Service Premier

Managed Service Premier delivers WAN Optimization solution performance management, monitoring and advice, configuration management and changes, and full reporting.

Service elements included are below.

Managed Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Access to documentation and FAQs on both vendors support site and the Teneo portal
  • Hardware support (Disk, Memory, Chassis, Network Interfaces)
  • Software support (Bios, OS software, Processes, Linux services)
  • Hardware replacement via RMA (based on maintenance level)

System Monitoring

  • Monitoring of all WAN Optimization appliances, load balancers and management controller
  • Proactive critical alert monitoring
  • Proactive major alert monitoring
  • Proactive minor alert monitoring
  • Proactive warning alert monitoring
  • Global optimization performance metrics review
  • Global sizing metrics review – Data Store Limit Reached %
  • Global sizing metrics review – Bandwidth Limit Reached %
  • Global sizing metrics review – Connection Limit Reached %

Reporting

  • Quarterly report with executive summary
  • Regular service review calls with your Strategic Account Manager
  • Baseline Audit
  • Dashboard overview of global WAN Optimization estate
  • Optimization tuning recommendations
  • Support ticket and SLA reporting analysis
  • Capacity planning & trend reporting
  • Traffic profile reporting including connections by volume & optimization
  • Global network & application performance review & trends
  • Project Management review calls to access Professional Services time and materials
  • WAN Optimization specialist review every quarter
  • Managed Service report reviewed via conference call or in person to identify business critical issues
Managed Service Plus

Managed Service Plus provides either Managed Service Essentials or Managed Service Premier with additional consulting hours from subject matter experts.

Paired with Managed Service Premier, Managed Service Plus service elements include the following.

Managed Services

  • Onboarding health check
  • Onboarding performance status check
  • 24x7x365 Service Desk – Level 1 support – basic configuration
  • 24x7x365 Service Desk – Level 2 – troubleshooting checks
  • Support ticket management through our support portal that ensures tracking and documentation of all tickets
  • Access to documentation and FAQs on both vendors support site and the Teneo portal
  • Hardware support (Disk, Memory, Chassis, Network Interfaces)
  • Software support (Bios, OS software, Processes, Linux services)
  • Hardware replacement via RMA (based on maintenance level)

System Monitoring

  • Monitoring of all WAN Optimization appliances, load balancers and management controller
  • Proactive critical alert monitoring
  • Proactive major alert monitoring
  • Proactive minor alert monitoring
  • Proactive warning alert monitoring
  • Global optimization performance metrics review
  • Global sizing metrics review – Data Store Limit Reached %
  • Global sizing metrics review – Bandwidth Limit Reached %
  • Global sizing metrics review – Connection Limit Reached %

Reporting

  • Quarterly report with executive summary
  • Regular service review calls with your Strategic Account Manager
  • Baseline Audit
  • Dashboard overview of global WAN Optimization estate
  • Optimization tuning recommendations
  • Support ticket and SLA reporting analysis
  • Capacity planning & trend reporting
  • Traffic profile reporting including connections by volume & optimization
  • Global network & application performance review & trends
  • Project Management review calls to access Professional Services time and materials
  • WAN Optimization specialist review every quarter
  • Managed Service report reviewed via conference call or in person to identify business critical issues

The additional activities below can be called upon based on Professional Services hours packages purchased as part of Managed Service Plus.

Design & Implementation Activities

  • QoS design and implementation across the global WAN Optimization estate
  • Sites/Networks map design and implementation on management controllers
  • WAN Optimization SaaS design and implementation
  • Web Proxy optimization design and implementation
  • Mobile Client on-prem and SaaS optimization design and implementation
  • New site deployment design and planning activities

Remote Or On-site Smart Hands

  • Utilize PS hours for Teneo remote smart hands 24x7x365 to assist with new site deployments
  • Utilize PS hours for Teneo on site smart hands 24x7x365 to assist with new site deployments

Additional Options

  • Utilize PS hours for staging and configuration for new WAN Optimization appliances
  • Utilize PS hours for custom remote remediation work

Service Value

  • Around the clock support

    Get 24x7 support for your WAN Optimization deployment and work with the same Teneo people, every time we’re in contact.

  • Experienced engineers

    Leverage the significant experience of our certified engineers, who have worked with over 450 WAN Optimization customers since 2004.

  • Expert advice

    Get the best advice on how to improve optimization levels and collaborate to achieve the best application performance.

  • Quarterly reporting

    Stay up to date with service performance and receive our recommendations for improvements.

Service Outcomes

  • Baseline where you are now and, using our skills and expertise, we’ll recommend what to optimize and what rules to set to get the best performance from your technology.
  • Ensure WAN Optimization fully supports business outcomes by focusing on the right applications for optimization and pre-empting the impact of any strategic change.
  • Identify under-specified devices to aid capacity planning for future growth and expansion.
  • Right-size your environment and achieve additional cost savings on bandwidth.
  • Check that your original ROI expectations are still being met.
  • Maintain your solution and always benefit from the latest, award-winning WAN Optimization features and functionality.
  • Pro-actively identify faults in near real-time and take corrective action before users even notice or complain.
  • Predict the monthly cost of all routine management work and save money in the long term.
  • Free up management resource and time for other, higher priority things as Teneo takes WAN Optimization off your hands.

Customer Example

Architecture & Engineering Firm

This full-service Architecture & Engineering firm was suffering from poor connectivity and latency across core applications, including Autodesk Revit & VDI.

They’d briefly considered a cloud solution, but advanced security requirements led them to invest in WAN Optimization. With limited internal people resources or WAN Optimization experience however, they engaged Teneo to deliver a full WAN Optimization Managed Service.

Not only have they improved connectivity, but they also benefit from Teneo’s proactive management, which has freed up IT team time to focus on other key company priorities. This strategy supports their long-term hybrid, Work From Anywhere IT environment.

Supporting Services

WAN Optimization Audit

Our WAN Optimization Audit provides a report of key WAN Optimization metrics in an easy to understand format. We’ll deliver actionable recommendations to improve your WAN Optimization environment based on a snapshot of data.

By taking a regular WAN Optimization Audit with Teneo, you can continue to see optimum value from your WAN Optimization deployment with our expert guidance and advice.

Find out more

WAN Value Assessment

Our WAN Value Assessment provides a rich analysis of the common challenges and costs of your traditional router-centric network.

We deliver a compelling justification for the future WAN architecture we’d most recommend based on your strategic, financial, and operational priorities. The Assessment allows you to take quick and decisive action on the future of your WAN architecture to improve costs, efficiencies and business performance.

Find out more

Book a Free WAN Optimization Consultation

Book a meeting to speak to one of Teneo’s WAN Optimization experts. We’re here to give you a sounding board for your future WAN Optimization plans and can talk you through some options you might want to consider.

Absolutely no obligation required!

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